The Netherlands, Flevoland, Almere
You have the right focus on the customer and their needs. From giving online training about GPS-Buddy's services to answering support questions: you know how best to help the customer. You also make a valuable contribution to the customer experience. (Partly) because of you, customers keep coming back to GPS-Buddy!
Your morning starts with an overview of customer requests, response time and customer experience. Based on this, you think about how to support the customer even better. For this, you need your colleagues in the field - the field engineers - and you maintain contact with the customer. You regularly have a good conversation with the field engineers about the developments, possibilities and experiences of GPS-Buddy's services. After a pleasant lunch with your colleagues, you roll up your sleeves once more. You want to know how best to train customers for the latest possibilities. And if that leads to new commercial opportunities, you will be the first to cash in on them. You end your week with drinks with those same colleagues at the new office.
GPS-Buddy is a pioneer in Fleet & Asset Management solutions, founded in 2003 and grown into an internationally operating organisation. With a team of some 50 people and a flexible pool of professionals around them, we serve more than 2,000 companies in Transport & Logistics, Construction & Infra and Installation. Altogether, more than 52,000 vehicles and assets are now equipped with our systems, and with your help many more will be. We develop all hardware, firmware and software in-house. We do the implementation ourselves, as well as the onboarding. This gives us the freedom to deliver the most innovative IoT solutions that customers really need. We aim to expand our organisational structure with short and direct lines of communication. To achieve this, we want to make strides when it comes to optimising internal business processes and strive for First Time Right! And in this way to solve a customer question together in one go.
Besides challenging work within an environment where your initiative is appreciated, we offer you an attractive benefits package, which includes:
We work hard, with pleasure and as a team. And it works so well because we also know when it's time to relax. There are opportunities to enjoy lunch, drinks and sports together. We do this at our convivial office and look forward to the completion of our new workplace - just a stone's throw away. Will you be there next time? Read more about our organisation here.
To comply with GDPR regulations, we cannot process your personal data without consent. Therefore, we strongly encourage you to apply directly via the application link on this page. As a result, applications via email will not be considered. By sending the application form, you give GPS-Buddy permission to keep your personal data for 180 days because of possible suitable vacancies.