Customer Support Representative
Nordhorn, Germany
DISCLAIMER: This vacancy requires a native to fluent level of German and the possibility to be present at the office in Nordhorn, Germany.
You have a keen eye for customers and their needs. Whether you're giving online training on GPS-Buddy's services or answering support enquiries, you know exactly how you can best help customers. You also actively contribute to improving the customer experience. With you, GPS-Buddy customers are happy to stay on board!
Your morning starts by reviewing customer requests, response times, and callback requests. Based on this, you consider how you can better support the customer. To do this, you work closely with our field engineers while maintaining customer contact. The field engineers provide you with input on the developments, possibilities, and experiences of GPS-Buddy's services. After a pleasant lunch with your colleagues, you roll up your sleeves again. You want to figure out how to best inform the customer about the latest possibilities. And if that leads to new opportunities, you’re the first to capitalize on them. You end your week with a Friday afternoon drink.
Your morning starts by reviewing customer requests, response times, and callback requests. Based on this, you consider how you can better support the customer. To do this, you work closely with our field engineers while maintaining customer contact. The field engineers provide you with input on the developments, possibilities, and experiences of GPS-Buddy's services. After a pleasant lunch with your colleagues, you roll up your sleeves again. You want to figure out how to best inform the customer about the latest possibilities. And if that leads to new opportunities, you’re the first to capitalize on them. You end your week with a Friday afternoon drink.
- You are social and love customer contact.
- You have an affinity for the telematics sector.
- You are inquisitive and proactive.
- You have a positive attitude.
- You are communicative and empathetic.
- You can explain things well - and patiently.
- You remain calm even in stressful situations.
- You think in a solution-orientated way.
- You are flexible.
- You have at least completed compulsory dual training or full-time school-based vocational training.
Besides challenging work within an environment where your initiative is appreciated, we offer you an attractive benefits package, which includes:
- An appropriate salary (depending on your knowledge and experience)
- Variable remuneration
- Team lunch together (if you like)
- Plenty of freedom and responsibilities
GPS-Buddy is a pioneer in Fleet & Asset Management solutions, founded in 2003 and grown into an internationally operating organisation. With a team of some 50 people and a flexible pool of professionals around them, we serve more than 2,000 companies in Transport & Logistics, Construction & Infra and Installation. Altogether, more than 52,000 vehicles and assets are now equipped with our systems, and with your help many more will be. We develop all hardware, firmware and software in-house. We do the implementation ourselves, as well as the onboarding. This gives us the freedom to deliver the most innovative IoT solutions that customers really need. We aim to expand our organisational structure with short and direct lines of communication. To achieve this, we want to make strides when it comes to optimising internal business processes and strive for First Time Right! And in this way to solve a customer question together in one go.
FEELING ENTHUSIASTIC? THEN APPLY IMMEDIATELY!
To comply with GDPR regulations, we cannot process your personal data without consent. Therefore, we strongly encourage you to apply directly via the application link on this page. As a result, applications via email will not be considered. By sending the application form, you give GPS-Buddy permission to keep your personal data for 180 days because of possible suitable vacancies.