Customer Support Officer 

GPS-Buddy is a pioneer in Fleet & Asset Management solutions, founded in 2003 and grown into an internationally operating organisation. With a team of some 50 people and a flexible pool of professionals around them, we serve more than 2,000 companies in Transport & Logistics, Construction & Infra and Installation. Altogether, more than 52,000 vehicles and assets are now equipped with our systems, and with your help many more will be. We develop all hardware, firmware and software in-house. We do the implementation ourselves, as well as the onboarding. This gives us the freedom to deliver the most innovative IoT solutions that customers really need. We aim to expand our organisational structure with short and direct lines of communication. To achieve this, we want to make strides when it comes to optimising internal business processes and strive for First Time Right! And in this way to solve a customer question together in one go. 

Your morning starts by reviewing customer requests, response times, and callback requests. Based on this, you consider how you can better support the customer. To do this, you work closely with our field engineers while maintaining customer contact. The field engineers provide you with input on the developments, possibilities, and experiences of GPS-Buddy's services. After a pleasant lunch with your colleagues, you roll up your sleeves again. You want to figure out how to best inform the customer about the latest possibilities. And if that leads to new opportunities, you’re the first to capitalize on them. You end your week with a Friday afternoon drink.

• You have at least MBO-level working and thinking skills
• You are social and enjoy customer contact
• You are flexible
• You are eager to learn and proactive
• You think in terms of solutions
• You have an affinity for the automotive sector and/or technology
• You have strong communication skills and empathy
• You can be both proactive and reactive while staying goal-oriented, even under pressure

• You have relevant work experience in a similar sectorYou are communicatively strong
• You work accuratelyYou are good at setting priorities
• You solve problems as they arise
• You can collaborate well with various teams
• You are a team player

Besides challenging work within an environment where your initiative is appreciated, we offer you an attractive benefits package, which includes: 

• A competitive salary (based on your knowledge and experience)
• A pleasant workplace
• Plenty of freedom and responsibilitiesGym subscription
• Corporate fitness and team boot campsInformal atmosphere with short communication lines
• Space for your own initiative
• Travel expense reimbursement

We work hard, with pleasure and as a team. And it works so well because we also know when it's time to relax. There are opportunities to enjoy lunch, drinks and sports together. We do this at our convivial office and look forward to the completion of our new workplace - just a stone's throw away. Will you be there next time? Read more about our organisation here.