The digital work order module is a must for every company with mobile (service) employees. It assists the field service force with relevant information about the activities to be carried out and details of the service visit are recorded and processed on site. This way, all employees, both in the office and on the road, have up-to-date information.
At the push of a button, there is an overview of all information concerning the job. About the task itself, the history of the work in progress and the service level agreements (SLAs). This avoids extra explanations from the client or annoyance about incorrect invoices.
The work carried out, materials used and the duration of the service visit are accurately recorded in the app and processed in the back office in real-time, without error. No more discussions about poorly legible handwritten or lost receipts. This allows the invoicing process to be implemented automatically.
Complete picture of the task and history at the start of the visit.
The work carried out, materials used and the duration of the service visit are accurately recorded.
The data is processed directly in the back office, the billing process can start immediately after the work.
All information in one place is efficient for the customer, the field staff and the people in the office.
The transport of medical products to patients, pharmacies or care institutions requires specific knowledge, both in terms of handling and transport. Jordi de Koning, Head of QSE, Innovation, Projects and ICT at Omega Logistics, explains how smart technology helps the company to carry out transport carefully and punctually.